A trust project_

[the ask_]PII on the web is a top privacy concern. 50%+ of all client´s feedback is about requests to remove PII. 80% of requests for removal are regarding takedown personal images.

[The role_] Product designer, illustrator and prototype designer.

[The timeline_] 6 months

The challenge_

A challenge to explore and design around user privacy issues.
An opportunity to help to “flip” the privacy narrative by showing itself as a powerful tool to protect privacy.

The process_

Sketch some ideas for content ‘diagnostic’, personal data dashboards / reports, content removal and high fidelity wireframes to test with end user for early concept validation.

Deliver appropriate outcomes.Design around privacy-focused critical user journeys. Explore at privacy touchpoints.
Design for the context > Test for global context.Design with progressive disclosure. Give users an easy path to meaningful choices.
Craft with care. Optimize for comprehension. Promote and enforce consistency. Provide control but not too many controls.

We implemented de double diamond.

Discovery phase: User flows and entry points; First, we needed to understand where the problem lived.

Define: understanding the client's needs and the business perspective, we define a specific approach

Develop: We developed some flows and transformed them with rapid UI- and Prototype

Instead of delivering, first, we tested our prototypes with users to evaluate their reactions according to a specific questionary. -

We iterated.- Star again until we define an MVP solution not just to solve the problem but also we evaluate the tech impact.

The solution_

Policy removal: A solution to remove informations from danger sites who expose PII.- Approaches: bulk removal + singel removal
Feedback: flag information from the user providing feedback and immediately solution to the user.
Self-help: answering an immediate path where the user can flag information and provide context to take down specific information.

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